Customer Service RepresentativeCustomer Service Representative

Key Achievements:

Respond to customer inquiries via chat, email, phone, or social media in a professional and timely manner. • Troubleshoot streaming issues such as buffering, lag, playback errors, audio/video sync problems, and app crashes. • Assist users with account-related concerns including login issues, password resets, subscription management, and payment verification. • Guide customers through installation, setup, and configuration of the streaming app on mobile devices, smart TVs, web browsers, and streaming devices. • Document customer interactions, technical issues, and resolutions accurately in the ticketing system. • Provide step-by-step technical instructions to customers with varying levels of technical knowledge. • Test and verify reported issues to identify bugs, compatibility problems, or service interruptions. • Coordinate with engineering, product, and network teams to resolve complex technical concerns.

Key Achievements:

• Conducted comprehensive environmental compliance inspections and facility assessments across various industries and local government units (LGUs). • Inspected waste management infrastructure, including sanitary landfills, transfer stations, and both EMB-donated and LGU-funded Materials Recovery Facilities (MRFs). • Monitored both unclean and clean sites across the province of Cavite to proactively prevent the emergence and proliferation of illegal and open dumpsites • Monitored the operational status of equipment donated by DENR-EMB CALABARZON and evaluated former LGU dumpsites under the Safe Closure and Rehabilitation Plan. • Designed and facilitated capacity-building seminars and Information and Education Campaigns (IEC) highlighting the salient features of R.A. 9003 for communities, industries, and local officials. • Validated and assessed Approved Ten-Year Solid Waste Management Plans for cities and municipalities across Cavite. • Provide capacity training/seminar regarding the salient features of the mandated laws of DENR EMB with the Local Government Units of the province of Cavite. • Conduct monitoring/inspection of the equipment donated by the DENR-EMB CALABARZON Region to the LGUs within the province of Cavite. • Investigated public concerns, and issues related to the improper implementation of R.A. 9003. • Monitoring of the former reported dumpsite of the LGUs with financial assistance of the DENR EMB CALABARZON under the Safe Closure Rehabilitation Plan.

Key Achievements:

• Respond to clients queries and concerns • Handling shipment inquiries and status updates • Order picking, packing, and dispatching support • Manage to inform the client regarding the scheduling and tracking of their shipment • Maintain a deep understanding of client processes and policies.