Virtual Assistant/ Customer Support SpecialistVirtual Assistant/ Customer Support Specialist
Candy
ID Verified$1,500
per month
($9/hour)
Profile Description
A Registered Nurse with a robust background in customer support and training, specializing in enhancing operational efficiency. Developed standardized workflows that improved onboarding processes, boosting training speed and response consistency. Expertise in real estate concepts and targeted email campaigns, ensuring effective communication and client engagement. Proficient in managing inquiries and resolving issues, fostering strong client relationships and satisfaction
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Marketing & Growth
Real Estate Operations
Virtual Assistance & Admin
Work Experience
Customer Support Specialist
Valhalla Vitality
Feb 2023 - Aug 2026
Key Achievements:
Developed and executed a standardised customer support workflow and onboarding cheat sheet, enhancing new-hire training and response consistency. Documented processes and crafted a user-friendly worksheet to streamline inquiry handling, minimize escalations and boost team efficiency.
Virtual Assistant
Rocket Station - FrontSteps
Aug 2019 - Dec 2022
Key Achievements:
Provided training on real estate essentials to investors. Addressed objections and inquiries from inbound calls. Processed cancellations and conducted valuations of comparable properties with or without MLS data. Developed expertise in property management email campaigns and managed social media outreach on platforms such as Craigslist and Facebook.