Data Analyst | Real Time Analyst | Contract Loading AnalystData Analyst | Real Time Analyst | Contract Loading Analyst
Bryan
$650
per month
($4/hour)
Profile Description
Hi, I’m Bryan A. Macapagal. I’m detail‑oriented and skilled in admin support, data entry, and social media management. I have 3 years of experience as a Real‑Time Analyst and Contract Loading Analyst, monitoring agents and call queues, arranging schedules, and sending daily reports to managers. I also worked as a Contract Loading Analyst, handling hotel contracts, updating rates and availability, and sending reports to market managers. I have almost 1 year of experience at Teleperformance as a S...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Virtual Assistance & Admin
Work Experience
Contract Loading Analyst
Dnata Travel Inc.
Jun 2023 - Aug 2026
Key Achievements:
o Accurately Inputting Rates in Website o Reviewing Hotel Contracts & Sending emails to Market Manager o Calculating Expenses on Booking & Inventory of availability in Hotel Stopsale
Real Time Analyst
Dnata Travel Inc.
Mar 2023 - Aug 2026
Key Achievements:
o Monitoring agent attendance and availability o Checking if agents are following their schedules/breaks o Monitoring call volume and queue status and preparing real-time reports and updates o Moving or adjusting staff when there are too many / few agents o Alerting supervisors when the queue or staffing has an issue
Social Media Reviewer
Teleperformance
Jan 2022 - Jan 2023
Key Achievements:
o Meta, removing all the posts in social media (Facebook) about the government, especially in the USA. o Managed and responded to email communications related to content moderation and reporting. o Filtered and categorized posts to maintain accuracy, relevance, and safety across social media platforms.