Lead Generation | Email Marketing | Customer Service

Brandon

ID Verified
600/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Lead Generation and Email Marketing Specialist with practical experience in B2B prospect research, lead sourcing, contact verification, prospect qualification and email campaign management. Skilled in using [link hidden] to identify businesses and decision-makers, Apify to collect business and contact information, and Google Maps and online directories to source potential customers. Experienced in cleaning, validating and organising prospect data using ZeroBounce, and segmenting leads by industr...

Top Skills

Dropshipping · 3 yearsEmail Support · 3 yearsInventory Management · 3 yearsOrder Processing · 3 yearsProduct Listing Optimization · 3 years

Skills & Expertise

AI & Automation

Make (Integromat)Intermediate
n8nIntermediate
ZapierIntermediate
Workflow AutomationIntermediate

Customer Success

Email SupportAdvanced
Social Media SupportAdvanced
Ticket ManagementIntermediate
Lead ManagementIntermediate
Live Chat SupportBeginner
ZendeskBeginner
FreshdeskBeginner

E-commerce & Marketplace

Product Listing OptimizationAdvanced
Order ProcessingAdvanced
Inventory ManagementAdvanced
DropshippingAdvanced
ShopifyBeginner

Work Experience

Lead Generation and Email Marketing Specialist

FlowFusion AI

May 2024 - Oct 2026

Job Responsibilities:

- Used [link hidden] to identify decision-makers and pull their contact details across SaaS, real estate, healthcare and home improvement industries. - Used Apify to scrape company data and contact information from Apollo and other online sources, supporting prospect list development. - Sourced local business prospects through Google Maps and online directories, gathering relevant business deta...

Email SupportLive Chat SupportLead ManagementFreshdesk

Automation Specialist

FlowFusion AI

May 2025 - Oct 2026

Job Responsibilities:

-Designed and deployed Al-powered agents for customer service automation, capable of answering inquiries, managing conversations, and handling customer requests autonomously. -Built an Al hotel booking voice agent that automatically answers incoming calls, responds to guest inquiries, checks room availability, and books reservations without human assistance. -Developed a multi-channel Al marketi...

n8nWorkflow AutomationZapierMake (Integromat)

E-commerce Virtual Assistant and Social Media Manager

Shoppers Harbour

Oct 2022 - Sep 2024

Job Responsibilities:

- Managed Shopify store updates, product uploads and product information to keep the online store organised. - Imported and optimised products from AliExpress for online sales. - Prepared product descriptions to communicate product features and benefits to potential customers. - Responded to customer inquiries and assisted with product and order-related questions. - Supported social media mar...

ShopifyProduct Listing OptimizationOrder ProcessingSocial Media Support

Quick Stats

Age26 years
English LevelFluent
ID VerificationVerified

Certifications

Digital Forensics Examiner