Quality Assurance Administrator / Operations Processor

Antonio

ID Verified
2,000/mo
Muntinlupa City, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Professional Summary Results-driven operations and quality assurance professional with over a decade of experience across multinational financial institutions, including Wells Fargo, Capital One, and American Express. Proven expertise in risk management, fraud and claims operations, team coaching, and performance metric optimization. Recognized leader with a strong track record as a Point of Contact (POC) and Mini Team Unit Manager, specializing in peer coaching, calibration, and process complia...

Top Skills

Coaching & Mentoring · 10 yearsPhone Support · 10 yearsPresentation Design · 10 yearsAML/KYC · 6 yearsLead Management · 6 years

Skills & Expertise

AI & Automation

Claude/Anthropic APIBeginner
OpenAI APIBeginner

Content & Writing

Creative WritingBeginner
ContentfulBeginner

Customer Success

Phone SupportExpert
Lead ManagementExpert
Social Media SupportAdvanced
Live Chat SupportAdvanced
Email SupportIntermediate
Video SupportIntermediate

Data & Analytics

TableauBeginner
Power BIBeginner

Design & Creative

Presentation DesignExpert
Logo DesignExpert
CapCutExpert
Video EditingExpert
CanvaAdvanced

E-commerce & Marketplace

Product PhotographyAdvanced

Finance & Accounting

Risk ManagementExpert
AML/KYCExpert

Human Resources

RecruitmentIntermediate

Marketing & Growth

Facebook Business ManagerAdvanced

Specialized Skills

Coaching & MentoringExpert
Performance ManagementExpert
Language TeachingExpert
Online Course CreationIntermediate

Virtual Assistance & Admin

Data EntryAdvanced

Quick Stats

Age42 years
English LevelConversational
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified
Portfolio
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