Virtual AssistantVirtual Assistant
Boris
$500
per month
($3/hour)
Profile Description
Resourceful and detail-oriented IT graduate with strong experience in customer support, administrative operations, and digital tools. Skilled in managing online platforms, creating digital content, supporting marketing campaigns, and assisting clients virtually. Proficient in Microsoft 365, Canva, and Figma, with proven ability to troubleshoot technical issues, organize workflows, and deliver high-quality service. Seeking a Digital Marketing Virtual Assistant role to leverage
Work Experience
Customer Service Expert
Alorica
Sep 2025 - Oct 2026
Key Achievements:
• Provided technical and customer support through inbound and non-voice channels. • Assisted users with account access, billing concerns, refunds, and issue resolution. • Utilized ticketing and CRM systems to document customer interactions and maintain records. • Troubleshot customer issues while maintaining service-level standards. • Demonstrated communication, multitasking, and problem-solving skills in a fast-paced environment. • Reviewed and validated digital content to maintain data accuracy and integrity. • Managed duplicate data identification and cleanup processes with strong attention to detail. • Followed compliance and moderation policies to maintain platform standards.