Customer service, Virtual assistant manager.

Bontle

ID Verified
1,500/mo
Johanneburg, South Africa
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Customer-focused and results-driven professional with approximately nine years of experience in furniture retail, sales, customer relationship management and client service. Experienced in managing customer enquiries, building lasting client relationships, preparing quotations and invoices, coordinating orders and deliveries, resolving customer complaints, and supporting sales targets. Possesses strong communication, problem-solving, organisational and interpersonal skills, with experience coord...

Top Skills

Cold Calling · <1 yearCopywriting · <1 yearEditorial Calendar Management · <1 yearEmail Copywriting · <1 yearEmail Management · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Video SupportBeginner
LiveChatBeginner

Virtual Assistance & Admin

Email ManagementBeginner

Sales & Business Development

Sales PresentationsBeginner
NegotiationBeginner
SalesforceBeginner
Zoho CRMBeginner
ZoomInfoBeginner
Cold CallingBeginner

Marketing & Growth

Email MarketingBeginner

E-commerce & Marketplace

Order FulfillmentBeginner

Content & Writing

CopywritingBeginner
ScriptwritingBeginner
Email CopywritingBeginner
Editorial Calendar ManagementBeginner

Work Experience

Assistance sales Manager

Essops Home

Mar 2026 - Jun 2026

Job Responsibilities:

• Assisted with daily sales operations and supported the achievement of sales targets. • Provided guidance and support to sales consultants to maintain high customer service standards. • Built and maintained positive customer relationships through professional communication and follow-ups. • Assisted customers with product enquiries, product selection and purchasing decisions. • Supported sales ac...

Email SupportEmail ManagementVideo SupportSales PresentationsPhone SupportLive Chat SupportEmail MarketingCold CallingOrder FulfillmentCopywriting

Sales consultant

Decofurn furniture

Apr 2023 - Jun 2025

Job Responsibilities:

• Assisted customers with furniture selections by understanding their needs, preferences and budgets. • Promoted furniture products and provided detailed product information to support purchasing decisions. • Achieved sales targets through effective selling techniques, product knowledge and customer engagement. • Built and maintained strong customer relationships through professional communication...

Email SupportVideo SupportEmail ManagementSales PresentationsLive Chat SupportPhone SupportLiveChatNegotiationEmail MarketingEmail Copywriting

Furniture consultant

@Home Livingspace (TFG group)

Jan 2016 - Oct 2022

Job Responsibilities:

• Delivered personalised furniture consultations by identifying customer needs, preferences, budgets and interior design requirements. • Built and maintained long-term customer relationships through professional communication, customer follow-ups and after-sales service. • Managed a personal client portfolio, developing repeat business and generating sales opportunities. • Achieved monthly sales t...

Live Chat SupportPhone SupportEmail SupportVideo SupportEmail ManagementSales PresentationsNegotiationZoomInfoEmail MarketingOrder Fulfillment

Quick Stats

Age40 years
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

Shemtrac NQF level 5 higher certificate

Education

Certificate

Funda Institute

2026 - 2026