Customer service SpecialistCustomer service Specialist

Key Achievements:

- Delivering high-quality customer support through phone and email, client satisfaction and prompt issue resolution within SLA. - Consistently upholding service excellence standards in line with Nedbank’s customer centric approach. - Coordinated high‑volume inbound and outbound customer requests, ensuring prompt resolution and uninterrupted service delivery in line with SLA requirements. - Engaged effectively with internal teams to maintain alignment on operational updates, service adjustments, and issue resolution activities. - Identified potential service disruptions and executed rapid recovery measures and contingency actions to preserve operational continuity. - Ensured accurate system updates and documentation across ERP and CRM platforms, maintaining strong data integrity and audit compliance. - Escalated operational risks and unresolved matters to appropriate stakeholders to enable proactive decision‑making and sustained service stability. - Processed transactions in strict accordance with compliance guidelines, standard operating procedures, and regulatory requirements. - Managed multiple priorities in a high‑pressure, deadline‑driven environment, consistently achieving performance and quality targets.