Marketer(SDR)

birungi

450/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-oriented Customer Retention and Sales Specialist with over a decade of proven experience across high-density outbound telesales, customer reactivation, and quality assurance. Expert at reconnecting with inactive clients, de-escalating hesitations, and executing consultative objection-handling to drive repeat bookings and revenue growth. Fully equipped with an enterprise-grade home workstation, stable fiber connectivity, and extensive experience operating seamlessly across US business hou...

Top Skills

Lead Management · 8 yearsEmail Support · 5 yearsLive Chat Support · 5 yearsPhone Support · 5 yearsSocial Media Support · 5 years

Skills & Expertise

Content & Writing

Email CopywritingBeginner

AI & Automation

OpenAI APIBeginner

Customer Success

Lead ManagementExpert
Email SupportExpert
Video SupportExpert
Phone SupportExpert
Live Chat SupportExpert
Social Media SupportExpert
Ticket ManagementExpert
Technical SupportExpert
ZendeskAdvanced
FreshdeskAdvanced
LiveChatAdvanced
Customer.ioBeginner

Quick Stats

Age32 years
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationNot verified

Education

Bachelor's Degree

NKUMBA UNIVERSITY

2013 - 2016