Bea

General Virtual Assistant | Customer Support

Bea

ID Verified
500/mo
Pasig, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have a strong background in customer service, with experience assisting customers, handling inquiries, addressing concerns, and providing effective solutions to ensure a positive customer experience. I have developed excellent communication, active listening, problem-solving, and interpersonal skills, enabling me to handle customer interactions professionally and efficiently. My experience in customer-facing roles has strengthened my ability to understand customer needs, manage challenging sit...

Top Skills

Live Chat Support · 1 yearCalendar Management · <1 yearData Entry · <1 yearDocument Management · <1 yearEmail Management · <1 year

Skills & Expertise

Customer Success

Live Chat SupportIntermediate
Phone SupportBeginner
Email SupportBeginner
Social Media SupportBeginner
ZendeskBeginner

Real Estate Operations

Real Estate ListingBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Executive Assistant ServicesBeginner
Email ManagementBeginner
Document ManagementBeginner
Personal Assistant ServicesBeginner
Monday.comBeginner
Data EntryBeginner

Work Experience

Customer Service Representative

TaskUs Philippines

Aug 2026 - Oct 2026

Key Achievements:

Assisted property owners, tenants, and prospective clients by addressing inquiries and providing accurate information regarding real estate services. Resolved property-related concerns and service issues efficiently while ensuring customer satisfaction and maintaining professional communication.

Real Estate ListingEmail SupportLive Chat SupportPhone SupportZendeskData Entry

Customer Service Representative

Teleperformance Philippines

Jul 2025 - Dec 2025

Key Achievements:

Assisted customers with flight reservations, itinerary changes, cancellations, and other travel-related inquiries. Resolved booking issues and provided timely solutions while ensuring a positive customer experience and adherence to company policies.

Live Chat SupportEmail SupportPhone SupportCalendar ManagementTravel PlanningData Entry

Quick Stats

Age20 years
English LevelConversational
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified

Certifications

Emergency Medical Responder
Standard first Aid Training

Education

High-school

South East Asia Institute of Trade and Technology

2022 - 2024