Dispatcher / Project coordinatorDispatcher / Project coordinator
Audric
ID Verified$1,400
per month
($8/hour)
Profile Description
I have hands-on experience using multiple CRM and service management platforms, including Builder Prime, Service Channel, Verisae, PandaDoc, and QuickBooks along with tools such as Google Workspace. etc. My responsibilities include handling inbound service requests, maintaining accurate CRM records, preparing estimates, coordinating material shipments, and overseeing projects from client onboarding through completion. I also have 8 years of experience with my first company where I worked as a C...
Work Experience
Dispatcher / Project Coordinator
Freelance
May 2024 - Sep 2026
Key Achievements:
Provide support and manage emergency and non-emergency calls. Dispatch and schedules technicians. Handles Incoming calls and Manage outgoing calls as required Updating Work order statuses as required Uploads technicians COI, W9, Invoices, Assessment & Completion photos and Manager Sign- Off. Coordinate material shipments for jobs and manage the CEO’s calendar, including meetings, appointments, and operational schedule. Schedule and prioritize service appointments, assign tasks based on technician availability and skill set, and optimize routes to reduce downtime. Prepare and send estimates using Quickbooks and PandaDoc. And follow up with clients regarding approvals, scheduling, and project updates
Process Linelead
Amdatex Services Corp.
May 2015 - Jan 2024
Key Achievements:
Managed and coordinated team shift schedules using Employee Self-Service (ESS) system Conducted quality audits of team outputs to ensure compliance with standards Conducted regular coaching sessions, leading to improved customer satisfaction scores Developed and managed Excel-based reports to track team performance, quality, and productivity metrics Searching title documents (Vesting deeds, Deeds of Trust, Foreclosure documents, Liens) Use of tools and apps like Data Trace, Data Tree, DTDocs, TitleFlex and Salesforce. Knowledge in MS Outlook, and MS Excel.