Customer Service Associate

Ashlyn

ID Verified
1,000/mo
Johannesburg, South Africa
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have solid experience in customer service and travel planning, with some minor experience in sales. I have a versatile and broad set of skills that enables me to adapt quickly to the requirements of most positions and company needs. I also have some experience in design, having worked as an illustrator for two years.

Top Skills

Email Support · 6 yearsPhone Support · 4 yearsTravel Planning · 4 yearsLive Chat Support · 2 yearsTicket Management · 2 years

Skills & Expertise

Customer Success

Email SupportExpert
Phone SupportAdvanced
Live Chat SupportIntermediate
Ticket ManagementIntermediate
Social Media SupportIntermediate
ZendeskIntermediate

Design & Creative

Adobe IllustratorBeginner
Adobe PhotoshopBeginner

E-commerce & Marketplace

Order ProcessingIntermediate
Order FulfillmentIntermediate
Inventory ManagementIntermediate
WordPressIntermediate

Marketing & Growth

MailchimpBeginner

Sales & Business Development

B2B SalesBeginner
Proposal WritingBeginner
SalesforceBeginner
Zoho CRMBeginner

Specialized Skills

Language TeachingBeginner

Virtual Assistance & Admin

Travel PlanningAdvanced
Data EntryBeginner
Personal Assistant ServicesBeginner

Work Experience

Travel Agent

WOLO Travel

Dec 2023 - Jun 2026

Email SupportPhone SupportLive Chat SupportOrder FulfillmentTravel Planning

Customer Success Associate

HandyMetrics

May 2021 - Dec 2023

Ticket ManagementSalesforceData EntryPhone SupportEmail SupportAdobe PhotoshopProposal Writing

Quick Stats

Age35 years
English LevelFluent
Other Languages
AfrikaansConversational
ID VerificationVerified
Portfolio
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Education

Certificate

UNISA

2020 - 2020

Certificate

UNISA

2011 - 2011

High-school

Boksburg High

2005 - 2009