CUSTOMER SERVICECUSTOMER SERVICE

Key Achievements:

At Simply Financial Services, my responsibilities included handling customer and broker queries, providing administrative and partner support, and resolving complaints and escalations. I assisted with refunds, policy-related enquiries, missing cashback and premium queries, broker changes, and payment follow-ups. I also verified customer documents, followed up on outstanding FICA documents and proof of address, processed debit order forms, and maintained accurate customer records. I used systems such as Zendesk, Freshdesk, Euphoria, Excel, and internal administration platforms to manage queries and update information. I also investigated customer issues, communicated with relevant departments to resolve problems, maintained confidentiality, and ensured that queries were handled accurately and within the required timeframes. My role required strong attention to detail, problem-solving, teamwork, and good customer service.

Key Achievements:

At Amazon, my responsibilities included assisting international customers with order enquiries, tracking deliveries, resolving customer complaints, and providing updates on shipping and delivery issues. I handled customer queries professionally, investigated problems, updated customer information, and worked towards resolving issues efficiently. I also followed company procedures, maintained accurate records, and ensured customers received clear information and a positive service experience. The role required good communication skills, problem-solving, attention to detail, and the ability to handle high volumes of customer enquiries.