Customer Service Support/ Administrative AssistanceCustomer Service Support/ Administrative Assistance

Key Achievements:

Worked as a Customer Service Representative supporting Metro by T-Mobile customers by providing excellent customer service, technical assistance, account support, and sales solutions. Handled inbound and outbound customer interactions, addressed billing and payment concerns, resolved service-related issues, and promoted mobile plans, upgrades, and additional features. Focused on customer satisfaction, issue resolution, and achieving sales and performance targets. Key Responsibilities: Handled customer inquiries regarding mobile plans, billing, payments, account details, and service features. Provided technical support and troubleshooting for mobile devices, network connectivity, activation, and service-related concerns. Assisted customers with account updates, account holds, payment disputes, and billing adjustments. Promoted mobile plans, plan upgrades, additional lines, phone upgrades, and other available products and services. Identified upselling and cross-selling opportunities based on customers' needs and preferences. Handled customer complaints and objections professionally while providing appropriate solutions. Explained product features, service benefits, promotions, and pricing to help customers make informed decisions. Maintained accurate customer records and documented interactions in the system. Followed company policies, quality standards, and customer service procedures. Worked toward achieving customer satisfaction, sales, productivity, and performance goals.

Key Achievements:

Worked as a Customer Service Representative supporting Uber Eats customers, delivery partners, and restaurant merchants by providing assistance with orders, deliveries, payments, refunds, and account-related concerns. Responsible for resolving customer issues, handling complaints, providing real-time support, and ensuring a smooth and positive experience for all platform users. Focused on delivering efficient solutions, maintaining customer satisfaction, and following company policies and service standards. Key Responsibilities: Assisted customers with order inquiries, order status, delayed deliveries, missing items, and incorrect orders. Provided support for cancellations, refunds, payment issues, promotional discounts, and billing disputes. Assisted delivery partners with app-related concerns, account issues, delivery instructions, and order difficulties. Supported restaurant merchants with order processing, menu concerns, and platform-related inquiries. Investigated customer complaints and provided appropriate resolutions based on company policies. Handled escalated concerns professionally while maintaining customer satisfaction. Guided customers and delivery partners through troubleshooting steps for app and technical issues. Maintained accurate records of customer interactions, complaints, and resolutions. Managed multiple customer inquiries efficiently while meeting productivity, quality, and customer satisfaction targets. Demonstrated empathy, patience, and professionalism when dealing with frustrated customers and time-sensitive concerns.