VIRTUAL ASSISTANT | ADMINISTRATIVE SUPPORT | CUSTOMER SERVICVIRTUAL ASSISTANT | ADMINISTRATIVE SUPPORT | CUSTOMER SERVIC
Arjhon
ID Verified$750
per month
($4/hour)
Profile Description
Detail-oriented professional with 11 years of BPO experience, including 8 years in quality evaluation, reporting, documentation, customer service, coaching, and performance support. Experienced in reviewing and organizing information, preparing and communicating feedback, identifying process issues, conducting root-cause analysis, and providing technical support. Proficient in Microsoft Office, Google Workspace, Zoom, Microsoft Teams, and AI productivity tools including ChatGPT and Gemini. Exper...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Data & Analytics
Customer Success
Specialized Skills
Virtual Assistance & Admin
Work Experience
Senior Quality Evaluator/Analyst
Concentrix
May 2018 - Jul 2026
Key Achievements:
• Reviewed and analyzed customer interactions against established processes, service standards, and troubleshooting requirements, maintaining attention to detail and accuracy. • Prepared clear written and verbal feedback for agents, communicating strengths, performance gaps, and opportunities for improvement. • Provided targeted coaching and actionable feedback based on identified performance issues to support improved quality and reduce recurring call errors. • Reviewed negative customer survey results and conducted root-cause analysis to identify recurring issues and recommend appropriate corrective actions. • Documented evaluation findings and communicated observations to support consistent service quality and process adherence. • Worked independently in a work-from-home environment while meeting role expectations for accuracy, productivity, communication, and quality.
Technical Support Representative
Concentrix
May 2015 - May 2018
Key Achievements:
• Provided professional customer service and technical support through phone-based communication. • Troubleshot software-related issues and guided customers through appropriate steps to resolve technical problems. • Assisted customers with account-related concerns, including account location, password resets, and account recovery. • Applied active listening, empathy, and problem-solving skills to understand customer concerns and provide appropriate solutions. • Maintained professional communication while handling customer issues and working toward effective resolutions.