Medical Virtual Assistant, General Virtual AssistantMedical Virtual Assistant, General Virtual Assistant
Ara
ID Verified$950
per month
($5/hour)
Profile Description
Administrative and emergency-response professional with extensive experience supporting office operations, maintaining records, coordinating information, and communicating with the public in procedure-driven settings. Background includes inbound and outbound call handling for customer support and healthcare/insurance accounts. Completed formal foundation-level training in general and medical virtual assistance, covering HIPAA/PHI compliance, medical terminology, EMR fundamentals, scheduling, pro...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Specialized Skills
Work Experience
Administrative Aide II / Emergency Medical Responder
Municipal Disaster Risk Reduction and Management Office | Municipality of Silang, Cavite
Jul 2015 - Mar 2024
Key Achievements:
Supported administrative and emergency-response operations in a fast-paced, procedure-driven public service setting. Maintained accurate operational records and official documentation in strict compliance with established protocols. Coordinated operational information and communicated effectively with relevant personnel to streamline daily activities. Demonstrated strong attention to procedure, clear communication, and calm responsiveness in time-sensitive situations.
Outbound/Inbound Call Representative
JPE Business Processing Outsourcing Services | Silang, Cavite
Feb 2015 - Mar 2015
Key Achievements:
Handled inbound and outbound customer communications, delivering product details with clarity and professionalism. Supported sales representatives with client inquiries and campaign outreach for solar panel offerings.
Outbound/Inbound Call Representative
Starboard Manpower Services, Inc. | Ermita, Manila
Nov 2014 - Jan 2015
Key Achievements:
Managed inbound and outbound customer calls for a US-based healthcare and insurance account. Maintained high standards of customer communication while strictly adhering to account guidelines and quality standards
Outbound/Inbound Call Representative
Omniserv Corporation | Tagaytay City, Cavite
Jun 2014 - Sep 2014
Key Achievements:
Provided customer service support for a UK-based healthcare and insurance account. Assisted callers with inquiries and routine policy questions in line with established operational compliance.