customer support representativecustomer support representative
Ann
ID Verified$999
per month
($6/hour)
Profile Description
I am a customer support and operations professional with over four years of experience in customer service, administrative support, team coordination, and process improvement. I am skilled in CRM systems, email and chat support, issue resolution, record management, and workflow coordination. I am proactive, detail-oriented, adaptable, and comfortable working independently in remote environments. I am seeking opportunities in customer support, operations, HR coordination, or virtual assistance wh...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Human Resources
Marketing & Growth
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Customer Support and Operations Lead
1. Alpha Systems Limited
Nov 2024 - Aug 2026
Key Achievements:
- Handled customer enquiries, complaints, and escalations across multiple channels. - Coordinated customer support activities and helped guide and support team members. - Managed customer records, follow-ups, and service performance. - Coordinated order processing, payments, and technical issue resolution. - Worked with other departments to resolve customer issues and improve customer satisfaction.
Customer Support and Order Management
Moko Home & Living
Feb 2024 - May 2024
Key Achievements:
Assisted customers with orders, deliveries, returns, and refunds. Coordinated with delivery and warehouse teams to resolve order issues. Followed up with customers and provided updates on delayed or incorrect orders. Supported sales activities and helped colleagues meet customer service and sales targets. Provided junior team-lead support during a short-term contract.