Customer Service SpecialistCustomer Service Specialist
Angelo
$500
per month
($3/hour)
Profile Description
Results-driven Platform Specialist bringing expertise in policy enforcement, high volume issue resolution, and administrative accuracy. Adept at navigating intricate guidelines to moderate user content, evaluate reports, and execute account suspensions with fairness and precision. Combines hands-on experience in tech platform moderation (Nextdoor) and global customer support ([link hidden]) with a disciplined healthcare administration background—excelling in critical communication, accurate docu...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Work Experience
Social Media Moderator (Nextdoor)
Peak Support Global LLC
Sep 2025 - Oct 2026
Job Responsibilities:
Conducted critical risk evaluations on repeat offenders and policy violations, accurately enforcing user suspensions, account restrictions, and escalating edge cases or safety threats to Trust & Safety leads.
General Radiographer/ Medical Administrative Assistant
Maxicare
Mar 2024 - Feb 2025
Job Responsibilities:
Managed high-volume inbound and outbound calls, consistently providing efficient and professional customer service within the medical field. Provided detailed and accurate information to callers, ensuring a positive patient experience. Monitored and updated patient status through online portals, ensuring accurate and timely information access.
Customer Service Representative II / Booking.com Account
TTEC (Teletech)
Mar 2022 - Mar 2024
Job Responsibilities:
Provided exceptional customer service for [link hidden], handling high-volume inbound calls, emails, and in-app text communications. Expertly resolved complex booking inquiries, including modifications, cancellations, and troubleshooting errors. Managed critical financial processes by verifying customer refund eligibility and accurately transferring cases to the refunds team.
Marketing Manager & Specialist
St. James Hospital, Inc.
Sep 2014 - Jan 2022
Job Responsibilities:
Served as the Head Technologist, leading staff development, personnel management (including hiring and performance appraisals), and recommending process improvements to enhance patient care. Developed and implemented quality assurance programs to ensure accurate results, equipment calibration, and maintenance across the department. Ensured optimal patient care and comfort by preparing patients, ex...