Angelica

Customer service representative/Virtual assistant

Angelica

800/mo
Kabankalan City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer-focused professional with experience in BPO customer service, email and chat support, and remote assistance. Skilled in handling customer inquiries, resolving complaints, maintaining accurate records, and providing administrative support. Recognized as a QA Top Agent for delivering quality service. Possesses strong communication, problem-solving, organizational, and time-management skills, hard working and I can do a multi tasking. Dedicated to providing excellent customer experiences a...

Top Skills

Accounts Payable/Receivable · <1 yearAML/KYC · <1 yearCoaching & Mentoring · <1 yearCompensation & Benefits · <1 yearCopywriting · <1 year

Skills & Expertise

Data & Analytics

Excel (Advanced)Beginner
LookerBeginner
Data VisualizationBeginner
Google Sheets (Advanced)Beginner

E-commerce & Marketplace

ShopifyBeginner
WooCommerceBeginner
Order ProcessingBeginner
Shopify PlusBeginner
Product Listing OptimizationBeginner

Finance & Accounting

Financial AnalysisBeginner
Accounts Payable/ReceivableBeginner
AML/KYCBeginner

Human Resources

RecruitmentBeginner
US RecruitingBeginner
Policy WritingBeginner

Content & Writing

CopywritingBeginner
ScriptwritingBeginner
Email CopywritingBeginner
Product DescriptionsBeginner
Creative WritingBeginner
Technical WritingBeginner

Specialized Skills

OnboardingBeginner
Employee RelationsBeginner
Performance ManagementBeginner
Compensation & BenefitsBeginner
Online Course CreationBeginner
Corporate TrainingBeginner
Coaching & MentoringBeginner

Work Experience

Customer service representative

Ubiquity

Aug 2021 - Oct 2026

Key Achievements:

- Recognized as a QA Top Agent at Ubiquity Cyber Center for quality customer service. - Received a QA Award at Commerce Core for maintaining service quality. - Gained experience handling customer inquiries, complaints, and account concerns through professional communication. - Maintained accurate customer records and documentation while meeting service quality and productivity standards. - Developed strong communication, problem-solving, multitasking, and customer support skills through BPO and remote support experience.

Data VisualizationWooCommerceShopify PlusFinancial AnalysisAML/KYCProduct Listing OptimizationOrder ProcessingRecruitmentShopifyLookerAccounts Payable/ReceivableCopywritingScriptwritingPolicy WritingOnboardingPerformance ManagementOnline Course CreationCompensation & BenefitsEmployee RelationsCorporate TrainingEmail CopywritingCreative WritingExcel (Advanced)Google Sheets (Advanced)Product DescriptionsTechnical WritingCoaching & Mentoring

Quick Stats

Age24 years
English LevelFluent
ID VerificationNot verified
Portfolio
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