Virtual Assistant, Customer Service, BookkeepingVirtual Assistant, Customer Service, Bookkeeping
Angelica
$700
per month
($4/hour)
Profile Description
Dedicated and versatile professional with proven expertise across Customer Service, General Virtual Assistance, and Basic Bookkeeping delivering reliable, accurate, and timely support to growing businesses. In customer service, I handle inquiries, process payments, manage accounts, and de-escalate concerns with empathy and efficiency, consistently maintaining high satisfaction, retention, and loyalty, and recognized as an Exceptional Customer Service Representative of the Year. As a Virtual Assi...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Design & Creative
Finance & Accounting
Virtual Assistance & Admin
Work Experience
Customer Service | Sales Marketing | Fraud Analyst - Financial Account (Citibank)
Concentrix, Philippines
Oct 2025 - Oct 2026
Key Achievements:
Skills: Manage inbound/outbound calls; support accounts, balances, credit lines & transactions; resolve fraud/security issues; promote transfers, limit increases, promotions & rewards Tools: Microsoft Office, Omnissa, Sawgrass, Avaya , Eclipse, LexisNexis, Outseer, Fraud Agent Assist Tool
General Virtual Assistant - Car Rentals
Turo Car Rentals Virtual Assistant
Feb 2025 - Oct 2025
Key Achievements:
Manage vehicle reservations; coordinate with owners/renters via email, chat, calls; ensure timely delivery; manage calendars & operations Resolve damage/insurance claims; streamline processes & transactions Tools: Google Workspace, HQ, Dunlop, Zoho, Turo App, QuickBooks
Customer Service - Car Rentals (Turo) (Customer Care and Roadside Assistance)
Foundever, Philippines
Jan 2024 - Jun 2025
Key Achievements:
Handle rental reservations & process cancellations for owners/renters Provide on-trip support; arrange towing & resolve vehicle issues Perform pre-rental maintenance & safety checks Tools: Dunlop, Microsoft Office, Turo App
Administrative Assistant - (Mayor’s Office, Budget Office and Accounting Office)
Local Government Unit
Jan 2021 - Jan 2024
Key Achievements:
Organize files & documents; manage calendar, appointments & daily reports Compile budget reports; track receipts & maintain expenditure records Tools: QuickBooks, Microsoft Office, Spreadsheets, Canva, Zoom
HR- Coordinator
Mr. K’s Marketing Campaign and Services
Jan 2019 - Feb 2020
Key Achievements:
Skills: Client coordination | Staffing management | Cross-border communication | Operational efficiency | Tracking & reporting Tools: Google Sheets, Microsoft Office, Zoom, Whatsapp
Customer Service Collection
Sutherland
Jun 2017 - Nov 2017
Key Achievements:
Handle inbound/outbound calls; process payments & resolve account inquiries Maintain accounts in good standing through timely, reliable support
Customer Service
IQOR
Dec 2016 - Jun 2017
Key Achievements:
Inbound and Outbound customer service · Telecom billing & plans · Technical troubleshooting payment processing, account management, conflict resolution, quality & productivity compliance.