Customer Support & Customer Success SpecialistCustomer Support & Customer Success Specialist
Angel
ID Verified$1,250
per month
($7/hour)
Profile Description
Bilingual customer-focused professional with experience in customer support, sales, account assistance, and administrative coordination. I have supported customers through inquiries, issue resolution, follow-ups, upselling, and cross-selling, while maintaining a high level of service and clear communication. I am also comfortable with virtual assistance tasks such as calendar management, email handling, scheduling, data organization, and day-to-day operational support. With strong English skill...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Finance & Accounting
Human Resources
Marketing & Growth
Real Estate Operations
Software Development
Specialized Skills
Virtual Assistance & Admin
Sales & Business Development
Work Experience
Bilingual Customer Service & Sales Representative
Verizon Wireless
May 2026 - Oct 2026
Key Achievements:
• Provided bilingual customer support (English and Spanish), assisting U.S. customers with billing inquiries, account management, mobile plans, and device-related concerns. • Resolved customer issues through effective troubleshooting, clear communication, and personalized solutions. • Identified customer needs and recommended suitable products, plan upgrades, and additional services through upselling and cross-selling. • Managed customer interactions and updated account information accurately while maintaining service quality. • Balanced customer satisfaction, sales opportunities, and performance targets in a fast-paced environment.
Sales & Customer Service Representative
Marriott International
Oct 2025 - Mar 2026
Key Achievements:
• Handled 50+ customer calls daily, assisting international guests with reservations, modifications, cancellations, and service inquiries. • Resolved customer concerns efficiently while maintaining a professional, empathetic, and solution-oriented approach. • Supported booking processes, customer records, and reservation updates with accuracy and attention to detail. • Identified opportunities to recommend suitable services and enhance the overall guest experience. • Developed strong communication, multitasking, and problem-solving skills in a fast-paced customer service environment.
Quick Stats
Education
High-school
Adviento College
2017 - 2021