Senior Appointment Setter | Outbound Sales & Cold CallingSenior Appointment Setter | Outbound Sales & Cold Calling

Key Achievements:

- Reached out to business owners on Instagram through DMs and qualified leads interested in paid advertising services - Booked call appointments for the phone setter - Handled replies and objections in chat to keep prospects engaged until the call was scheduled

Key Achievements:

- Made outbound calls to homeowners to promote tree trimming, junk removal, yard clean-outs, solar panel cleaning, and landscaping - Scheduled free consultations and quotes by identifying customer needs and answering questions - Built rapport to turn cold prospects into booked appointments - Used auto dialer like Vici Dialer and Calendly

Key Achievements:

- Promoted to Senior Prospecting Agent after consistent performance against appointment targets - Informed by the client that I would take on a team lead role overseeing agents as the team grew - Continued making 150 to 200 outbound calls daily, booking 5 to 10 appointments per week and up to 35 to 40 per month, against a target of 3 per week - Maintained perfect attendance and punctuality - Tools: Zoom phone, [link hidden] and Calendly

Key Achievements:

- Made outbound calls to existing solar homeowners, offering secondary solar services, emergency backup solutions, and solar panel cleaning - Handled objections and converted prospects into confirmed appointments - Exceeded the target of 3 appointments per week - Used Zoom phone, [link hidden] and Calendly

Key Achievements:

- Selected for the Elite team, chosen from all branches in the Philippines handling the same account - Earned 10+ certificates and awards for Top Agent performance and Perfect Attendance - Handled inbound sales calls, recommended products based on customer needs, and processed orders accurately - Met or exceeded sales targets and tracked sales metrics - Worked with the marketing team on sales strategies and shared customer feedback to improve the experience

Key Achievements:

- Tracked shipments, monitored order statuses, and helped customers with orders, payments, and delivery concerns - Handled complaints, refunds, replacements, and order modifications following company policy - Maintained accurate customer records in a high-volume environment

Key Achievements:

- Troubleshot hardware and software issues and guided customers through step-by-step solutions - Documented interactions and resolutions accurately - Collaborated with team members to resolve complex cases

Key Achievements:

- Developed and delivered lesson plans for beginner to advanced students, mainly Korean and Chinese learners - Conducted audio classes using digital tools and regularly assessed student progress