Vitual Assistant, Appointment setter, Customer Support

Amanda

ID Verified
1,000/mo
Cagayan de Oro city, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

I am a dedicated Virtual Assistant and ColdCalling Expert with over 6 years of experience insales, customer support, and administrative roles across various industries, including real estate, sales development, and B2B service industries. My primary strengths lie in outbound calling, appointment setting, customer support, and email marketing, allowing businesses tostreamline operations and enhance their customer relationships. I'm passionate about delivering high-quality service while maintainin...

Top Skills

Asana · <1 yearB2B Sales · <1 yearCalendar Management · <1 yearCold Calling · <1 yearCold Email Outreach · <1 year

Skills & Expertise

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
Executive Assistant ServicesBeginner
TrelloBeginner
AsanaBeginner

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner
Lead ManagementBeginner
CrispBeginner

Sales & Business Development

B2B SalesBeginner
Lead GenerationBeginner
Cold Email OutreachBeginner
Proposal WritingBeginner
Cold CallingBeginner
Warm Outreach & Appointment SettingBeginner
Zoho CRMBeginner

Work Experience

Dispatch and Production Manage

Forest Fresh Home Solution

May 2026 - Sep 2026

Key Achievements:

Dispatch and Production Manager responsible for overseeing daily production operations, coordinating dispatch schedules, and ensuring the timely and accurate delivery of products. Skilled in managing production workflows, monitoring inventory, allocating resources, and coordinating with production teams, warehouse personnel, drivers, and other departments to maintain operational efficiency. Focused on meeting production targets, ensuring product quality, optimizing delivery schedules, minimizing delays, and maintaining workplace safety. Demonstrates strong leadership, problem-solving, organizational, and communication skills to ensure smooth operations and achieve company goals.

Email ManagementDocument ManagementCalendar ManagementLive Chat SupportLead ManagementPhone Support

Online Support Representative

Action Auto UT

Oct 2023 - Nov 2025

Key Achievements:

Provided email and chat support to clients. Managed outbound calling, scheduled appointments, and handled administrative tasks. Trained new hires in customer service and sales. Customer support

Email ManagementPhone SupportCrispLive Chat SupportExecutive Assistant ServicesCalendar ManagementLead Management

Sales Development Representative

Carketa Inc

Feb 2021 - Apr 2022

Key Achievements:

Focused on outbound calls and appointment setting. Managed email campaigns and performed lead research. Utilized HubSpot for call documentation and tracking

Lead ManagementEmail ManagementPhone SupportDocument ManagementB2B Sales

Quick Stats

Age43 years
English LevelConversational
ID VerificationVerified
Portfolio
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Certifications

TEFL

Education

Bachelor's Degree

Xavier University-Ateneo de Cagayan

2000 - 2005