Alicia

Virtual Assistant | Administrative & Business Support

Alicia

1,200/mo
Gordons Bay, South Africa
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a results-driven and highly organized professional with experience in administration, personal assistance, client services, and business operations. My strengths include managing schedules and priorities, coordinating daily tasks, communicating professionally with clients and teams, maintaining accurate records, handling confidential information, and solving problems efficiently. I am confident working independently, managing multiple responsibilities, meeting deadlines, and adapting quickl...

Top Skills

Accounts Payable/Receivable · 10 yearsBardeen · 10 yearsCalendar Management · 10 yearsCalendly · 10 yearsCandidate Sourcing · 10 years

Skills & Expertise

Virtual Assistance & Admin

Calendar ManagementExpert
Travel PlanningExpert
Data EntryExpert
Executive Assistant ServicesExpert
Research & Information GatheringExpert
Personal Assistant ServicesExpert
CalendlyExpert
BardeenExpert
Email ManagementExpert
Document ManagementExpert
Meeting CoordinationExpert
Monday.comIntermediate

Specialized Skills

Coaching & MentoringExpert
Language TeachingIntermediate

Human Resources

Candidate SourcingExpert
TimekeepingExpert
RecruitmentExpert
PayrollExpert
HR ManagementIntermediate

Finance & Accounting

Accounts Payable/ReceivableExpert
Risk ManagementExpert
BookkeepingExpert
Budget ManagementExpert
Financial ReportingExpert
QuickBooksExpert
Payroll ProcessingAdvanced

E-commerce & Marketplace

Facebook MarketplaceExpert
Order FulfillmentExpert
Print on DemandExpert
Order ProcessingExpert
ShopifyBeginner
eBayBeginner
TikTok ShopBeginner
EtsyBeginner
Inventory ManagementBeginner
DropshippingBeginner

Design & Creative

Presentation DesignExpert
Video EditingExpert
Logo DesignExpert
Adobe XDExpert
Brand Identity DesignExpert
CapCutExpert
CanvaExpert
Social Media GraphicsExpert
Adobe PhotoshopIntermediate
Cinema 4DBeginner

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
LookerIntermediate
Data MiningIntermediate

Customer Success

Social Media SupportExpert
Phone SupportExpert
IntercomAdvanced
Ticket ManagementAdvanced
Email SupportIntermediate
LiveChatIntermediate
Live Chat SupportIntermediate
ZendeskBeginner

Work Experience

Administrator – Administrative Support & Office Operations

Family Businesses (AGH Recovery & Plant Hire) | Pietermaritzburg / Remote

Jan 2020 - Present

Key Achievements:

Manage daily administrative tasks, job tracking, scheduling, and operational records. Prepare invoices, assist with accounts receivable, and maintain accurate financial records. Handle client enquiries and professional communication via phone, email, and in person. Maintain digital and physical filing systems for agreements, compliance records, and operational documents. Coordinate follow-ups, document control, and communication with corporate partners. Provide reliable administrative support to ensure smooth day-to-day business operations.

Calendar ManagementExecutive Assistant ServicesCalendlyDocument ManagementMeeting CoordinationBardeenResearch & Information GatheringTravel PlanningData EntryPersonal Assistant ServicesEmail ManagementMonday.comCandidate SourcingCoaching & MentoringLanguage TeachingRecruitmentPayrollTimekeepingBookkeepingAccounts Payable/ReceivableFacebook MarketplaceBudget ManagementRisk ManagementCanvaVideo EditingSocial Media GraphicsAdobe XDLogo DesignPresentation DesignInventory ManagementPrint on DemandExcel (Advanced)Google Sheets (Advanced)Email SupportLiveChatSocial Media SupportPhone Support

Personal Assistant / Virtual Assistant to Owner

Immanuel Trading

Nov 2013 - Feb 2020

Key Achievements:

Managed the owner's diary, appointments, meetings, and reminders. Handled incoming calls, emails, correspondence, and general administrative enquiries. Organised and maintained personal, legal, and corporate documents. Communicated professionally with clients, suppliers, and other business stakeholders. Supported daily business activities through scheduling, recordkeeping, and administrative coordination. Handled confidential information with discretion and professionalism.

Calendar ManagementTravel PlanningPersonal Assistant ServicesEmail Management

Quick Stats

Age38 years
English LevelFluent
ID VerificationNot verified

Education

Certificate

Computer Programming and Applications

2022 - 2022

Certificate

150hr Advanced TEFL/TESOL Certificate

2021 - 2021

Certificate

Varsity College

2014 - 2014

High-school

Voortrekker Hoerskool

2000 - 2005