Alfred

AI Trainer, video/Data Annotation,Customer Support Sp

Alfred

ID Verified
800/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

AI Trainer, Data Annotator and Customer Support professional with 10+ years in data quality assurance and client-facing work. I handle customer questions by chat every day, record each interaction in CRM tools like HubSpot, Zoho and Salesforce, and follow up until the request is resolved. I also review AI outputs against detailed guidelines, write clear feedback and keep accuracy high under daily targets. I've led teams of 100+ people on data annotation projects at Sama, work well remotely witho...

Top Skills

Data Mining · 10 yearsEmail Support · 10 yearsExcel (Advanced) · 10 yearsGoogle Sheets (Advanced) · 10 yearsSocial Media Support · 10 years

Skills & Expertise

Customer Success

Email SupportExpert
Social Media SupportExpert
Ticket ManagementExpert
Live Chat SupportAdvanced
LiveChatAdvanced
ZendeskBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Data EntryBeginner

Data & Analytics

Data MiningExpert
Excel (Advanced)Expert
Google Sheets (Advanced)Expert

AI & Automation

PerplexityIntermediate
Data LabelingBeginner

Work Experience

AI Trainer

mindrift

Mar 2026 - Present

Key Achievements:

• Supported AI training workflows involving human review, data annotation, categorization, and quality assurance. • Reviewed AI-related tasks using rubrics and predefined evaluation criteria. • Corrected inaccurate or poorly structured outputs to improve dataset quality. • Worked with technical instructions and detailed task specifications requiring careful interpretation. • Developed practical experience with AI data pipelines, human-in-the-loop workflows, and machine-learning training data.

Live Chat SupportTicket ManagementEmail SupportLiveChatSocial Media SupportZendesk

AI Trainer

micro1 ai

Sep 2025 - Present

Key Achievements:

• Supported AI training workflows involving human review, data annotation, categorization, and quality assurance. • Reviewed AI-related tasks using rubrics and predefined evaluation criteria. • Corrected inaccurate or poorly structured outputs to improve dataset quality. • Worked with technical instructions and detailed task specifications requiring careful interpretation. • Developed practical experience with AI data pipelines, human-in-the-loop workflows, and machine-learning training data.

Email SupportLiveChatSocial Media SupportTicket ManagementLive Chat Support

Delivery/Project Manager

Samasource

Aug 2015 - Mar 2025

Key Achievements:

• Managed operational workflows, documentation and reporting across multiple concurrent projects for global clients. • Used Excel, including filters and pivot tables, to organize, analyze and summarize operational and client data. • Prepared regular reports on team performance, project progress, quality metrics and operational issues for stakeholders. • Coordinated internal teams and client requests, tracked actions and followed up to keep work on schedule. • Maintained SOPs, quality procedures and documentation standards across high-volume operations.

Quick Stats

Age44 years
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationVerified

Certifications

• Claude AI Fluency: Framework and Foundations, Anthropic Education
• Generative AI Literacy, Simplilearn

Education

Bachelor's Degree

Jomo Kenyatta University of Agriculture & Technology

2002 - 2004