virtual assistant, customer service, social media manager, p

Akhona

500/mo
Durban, South Africa
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a reliable and detail oriented professional with a National Diploma in Public Relations, Communication and Media Studies from UNISA. I have experience in customer service, administrative support, order processing, stock management, and professional communication. I am skilled in handling customer enquiries, organising information, maintaining accurate records, and supporting daily business operations. I am eager to assist clients with virtual assistance, data entry, customer support, email ...

Top Skills

Calendar Management · 4 yearsData Entry · 4 yearsEmail Support · 4 yearsLive Chat Support · 4 yearsContent Marketing · <1 year

Skills & Expertise

Customer Success

Email SupportAdvanced
Live Chat SupportAdvanced

Marketing & Growth

Content MarketingBeginner
Content StrategyBeginner

Virtual Assistance & Admin

Calendar ManagementAdvanced
Data EntryAdvanced

Work Experience

Shop assistant/warehouse assistant

Pauline books and media

Aug 2018 - Dec 2022

Key Achievements:

Delivered friendly and professional customer service, assisting customers with product enquiries and purchases. Supported efficient order processing and coordinated with head office to address customer and stock-related queries. Maintained accurate stock records and assisted with inventory management to support product availability. Strengthened communication and teamwork through effective liaison with customers, colleagues and head office. Contributed to smooth daily store operations by organising stock, processing orders and maintaining an orderly retail environment. Built strong customer relationship skills by responding to enquiries professionally and ensuring a positive customer experience.

Email SupportData EntryCalendar ManagementLive Chat Support

Quick Stats

Age32 years
English LevelFluent
ID VerificationNot verified

Education

Associate's Degree

University of South Africa

2022 - 2026