IT Support Specialist

Adriano

ID Verified
1,000/mo
San Jose del Monte, Philippines
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Tier 2 IT Support Specialist with 7+ years of experience providing remote technical support to U.S.-based clients in managed service and customer-facing environments. Experienced in user provisioning, SaaS administration, incident management, service desk operations, and remote troubleshooting across Google Workspace, Slack, HubSpot, HRIS platforms, and ITSM ticketing systems. Skilled at diagnosing software and application issues, supporting employee onboarding, managing user access, and del...

Top Skills

Live Chat Support · 7 yearsPhone Support · 7 yearsTicket Management · 7 yearsZendesk · 7 yearsFreshdesk · 5 years

Skills & Expertise

Specialized Skills

HRIS ManagementBeginner

Virtual Assistance & Admin

TrelloBeginner
ClickUpBeginner

Customer Success

Live Chat SupportExpert
Phone SupportExpert
Ticket ManagementExpert
ZendeskExpert
Social Media SupportExpert
FreshdeskExpert

Work Experience

Tier 2 IT Support Specialist

Yellowstone Local

Sep 2021 - Oct 2026

Job Responsibilities:

● Support end-to-end employee onboarding by provisioning user accounts and ensuring new hires have access to required business applications. ● Configure and manage user accounts, permissions, and licenses across Google Workspace, Slack, and HubSpot. ● Troubleshoot account access issues, password resets, authentication problems, and application-related concerns for employees. ● Provide remote techn...

Live Chat SupportTicket ManagementTrelloPhone SupportZendesk

Quick Stats

Age31 years
English LevelFluent
ID VerificationVerified

Education

Bachelor's Degree

Bulacan State University

2011 - 2017