Virtual Assistant, Travel Sales, E-commerce Customer ServiceVirtual Assistant, Travel Sales, E-commerce Customer Service
Adrian
$1,000
per month
($6/hour)
Profile Description
Professional Summary Customer-focused professional with 8 years of experience in customer service, sales, and e-commerce support across multiple industries, including healthcare, telecommunications, travel, and online retail. Experienced in airline and hotel sales, Shopify merchant support, customer issue resolution, and assisting clients with orders, returns, refunds, and store-related concerns. Skilled in communication, problem-solving, relationship building, and managing customer inquiries w...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Travel Sales Representative
Dyninno Dreamport
Jun 2025 - Sep 2026
Key Achievements:
* Developed experience in airline and hotel sales by assisting customers with travel options, reservations, and booking-related inquiries. * Strengthened sales and customer relationship skills by identifying customer needs and recommending suitable travel solutions. * Improved objection-handling and communication skills while addressing customer concerns about travel options and pricing. * Gained experience balancing customer satisfaction with sales objectives in a fast-paced travel environment.
Merchant Support
Shopify
Nov 2023 - May 2025
Key Achievements:
* Gained experience supporting Shopify-related customer and merchant inquiries in an e-commerce environment. * Strengthened customer service, communication, and issue-resolution skills while handling account-related concerns. * Developed the ability to understand customer needs, explain relevant processes, and provide appropriate support. * Built a stronger foundation in e-commerce operations and customer experience.
Customer Service Representative
Sitel
Feb 2020 - Oct 2023
Key Achievements:
* Built a strong foundation in customer service across healthcare, food, and telecommunications accounts. * Developed adaptability by handling customer inquiries and concerns across different industries and service environments. * Strengthened complaint handling, active listening, and problem-solving skills to help customers find appropriate resolutions. * Gained experience communicating professionally with customers while managing varying needs and expectations.
Quick Stats
Education
Associate's Degree
University of Cebu
2018 - 2018