E-commerce VA/ Customer Support ExpertE-commerce VA/ Customer Support Expert
Adrian
ID Verified$1,232
per month
($7/hour)
Profile Description
Reliable and detail-oriented Virtual Assistant with 10+ years of experience in customer service, administrative support, and remote work. I have 4+ years of Shopify and Zendesk experience and experience with customer support, data entry, and e-commerce tasks. I also have recent experience generating AI videos and learning new AI tools. I’m organized, proactive, a quick learner, and comfortable working independently.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
AI & Automation
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Customer Success Representative
Joolca Pty Limited
May 2022 - Sep 2026
Key Achievements:
• Provided customer service and technical support through email and outbound callbacks, addressing equipment-related inquiries and troubleshooting issues. • Resolved customer concerns efficiently by providing clear guidance and appropriate solutions to improve customer satisfaction. • Maintained a Service Level Agreement (SLA) compliance rate of above 95% by responding to customer inquiries and handling support requests within required timeframes.