Tracey

Customer Support Assistant,Virtual Assistant.

Tracey

ID Verified
900/mo
NAIROBI , Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

My key strengths include effective communication, active listening, problem-solving, empathy and relationship building. Through my three years of experience as an Executive Virtual Assistant at GeorTNan Solutions, I developed the ability to understand people's needs, respond to inquiries professionally, handle complaints and provide timely support. I am highly organized and detail-oriented, which helps me manage customer requests, follow up on unresolved issues and ensure no important communica...

Top Skills

Asana · 2 yearsBardeen · 2 yearsCalendar Management · 2 yearsCalendly · 2 yearsClickUp · 2 years

Skills & Expertise

Virtual Assistance & Admin

Calendar ManagementIntermediate
Email ManagementIntermediate
Travel PlanningIntermediate
Document ManagementIntermediate
Data EntryIntermediate
Meeting CoordinationIntermediate
Executive Assistant ServicesIntermediate
Personal Assistant ServicesIntermediate
Research & Information GatheringIntermediate
CalendlyIntermediate
BardeenIntermediate
AsanaIntermediate
Monday.comIntermediate
NotionIntermediate
ClickUpIntermediate
TrelloIntermediate

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Video SupportBeginner
Social Media SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
Lead ManagementBeginner
ZendeskBeginner
IntercomBeginner
LiveChatBeginner
FreshdeskBeginner
Customer.ioBeginner

Work Experience

Virtual Executive Assistant

GeorTNan Solutions

Oct 2023 - May 2026

Job Responsibilities:

Email management. Calendar and meeting management. Customer support. Research and data entry. Social media management. Filing and documentation.

Calendar ManagementTravel PlanningData EntryExecutive Assistant ServicesResearch & Information GatheringMonday.comLive Chat SupportPhone SupportSocial Media SupportTicket Management

Quick Stats

Age26 years
English LevelFluent
ID VerificationVerified
Portfolio
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