Customer Service Associate

Jonavi

ID Verified
800/mo
Quezon City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

As a customer support specialist with over a decade of international experience, I bring a lot of heart, patience, and solid technical skills to the table. I have handled everything from high-stakes fraud detection for Barclaycard to complex dispute mediations for Airbnb, and tracking logistics for FedEx. Most recently, I have been working as a virtual assistant coordinating daily rides and support for seniors, which really highlights my passion for helping people. I am fluent in English and I p...

Top Skills

Phone Support · 5 yearsLive Chat Support · 1 yearCalendar Management · <1 yearCanva · <1 yearClaude/Anthropic API · <1 year

Skills & Expertise

AI & Automation

Claude/Anthropic APIBeginner

Customer Success

Phone SupportExpert
Live Chat SupportIntermediate
Ticket ManagementBeginner
Email SupportBeginner
LiveChatBeginner
ZendeskBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Design & Creative

CanvaBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Data EntryBeginner
Email ManagementBeginner

Work Experience

Chat support/ Management

Lucky Company

May 2024 - Present

LiveChatGoogle Sheets (Advanced)Live Chat Support

Customer service VA

Gogograndparent

Jul 2025 - Jul 2026

Google Sheets (Advanced)Data EntryPhone Support

Quick Stats

Age34 years
English LevelFluent
ID VerificationVerified

Education

High-school

The Sisters of Mary School

2006 - 2010