technical support specialist

When customers run into problems, they remember two things:

How quickly the issue was resolved — and how they were treated during the process.

We're looking for someone who can do both well.

This position is responsible for helping customers navigate account issues, payment concerns, and platform-related questions while ensuring every interaction is professional, clear, and solution-focused.

The right person enjoys troubleshooting, stays calm under pressure, communicates confidently, and takes ownership of issues until they're fully resolved.

your focus

• Resolve customer inquiries through email, chat, and phone

• Investigate account, billing, and payment-related concerns

• Troubleshoot platform issues and identify practical solutions

• Escalate complex technical cases when necessary

• Maintain detailed records of customer interactions and resolutions

• Coordinate with internal teams to ensure timely issue resolution

• Deliver a consistently positive customer experience

what will make you successful

• Strong problem-solving ability

• Excellent written and verbal communication

• Ability to manage multiple conversations and priorities

• High attention to detail

• Professionalism when handling challenging situations

• Willingness to learn new systems and processes

ideal experience

• Technical support

• Customer support

• Help desk operations

• SaaS or web application support

• Payment or billing support

• Online platform administration

additional advantages

• Familiarity with online payment systems

• Experience working remotely

• Knowledge of CRM or ticketing platforms

• Additional language skills

what we're offering

• Fully remote work environment

• Long-term growth opportunities

• Ongoing training and development

• Supportive team culture

To apply, please send your resume along with a short introduction outlining your relevant experience, availability, and expected compensation.