Mental Health Administrative Virtual Assistant

We are seeking a highly organized, professional, and reliable Mental Health Administrative Virtual Assistant to support a busy mental health practice. The ideal candidate has strong U.S. healthcare administrative experience, excellent communication skills, and a structured, detail-oriented approach.

Key Responsibilities

• Manage patient calls, callbacks, messages, and communication.
• Schedule, reschedule, and cancel appointments across therapists’ calendars.
• Perform insurance eligibility and benefits verification.
• Review and submit claims through SimplePractice, ensuring accuracy and proper billing procedure
• Follow established SOPs, checklists, and administrative workflows.
• Coordinate closely with therapists, teams, and staff to ensure tasks are completed accurately and on time.

Requirements

• 3-5 years of U.S. healthcare administrative experience.
• Mental health/behavioral health front-office experience strongly preferred.
• Experience with scheduling, insurance verification, and claims processing.
• SimplePractice and related EHR/EMR experience is a strong plus.
• Excellent spoken and written English with a clear, professional phone presence.
• Highly organized, dependable, coachable, and comfortable working within structured processes.
• Must be comfortable with activity monitoring software, including screenshots and clock-in/out tracking.
• Bachelor’s or master’s degree in psychology or a related field is a plus.