Medical Virtual Assistant

A private medical clinic in the United States is looking for a Medical Virtual Assistant to handle scheduling, patient communication, insurance verification, and administrative tasks remotely. You will support multiple physicians and ensure the clinic runs smoothly behind the scenes.

Responsibilities

• Schedule and confirm patient appointments across multiple physician calendars using the clinic's EHR system
• Answer patient calls and respond to secure messages with professionalism and empathy
• Verify patient insurance eligibility and benefits prior to appointments
• Prepare and send patient paperwork, referral letters, and follow-up instructions
• Enter and update patient data accurately in the practice management system
• Coordinate with labs and external providers to request or send patient records
• Ensure all tasks are completed with HIPAA compliance and attention to detail

Requirements

• Minimum 2 years of experience in a medical office setting (front desk, medical secretary, or administrative role)
• Familiarity with medical terminology and standard clinic workflows
• Experience using at least one major EHR system (Epic, Cerner, Athena, eClinicalWorks, or similar)
• Strong understanding of HIPAA compliance and handling sensitive patient information
• Excellent organizational skills and ability to manage multiple tasks accurately
• Professional and compassionate communication style for patient interactions
• Ability to work independently during US business hours with reliable internet and a quiet workspace