Etsy/Amazon Handmade Customer Service Specialist

The Role We need a Customer Service Specialist who specifically understands Etsy and Amazon Handmade — these platforms have their own tone, expectations, and dispute processes that don't map directly onto general e-commerce support experience.

Responsibilities

• Respond to buyer questions about handmade/custom items, production timelines, and customization requests
• Handle order issues — delays, damaged items, shipping concerns — with a tone appropriate to each platform
• Manage Etsy case resolution and Amazon A-to-z claims, including evidence submission and follow-up
• Respond to reviews and address concerns before they escalate to negative feedback
• Keep all communication compliant with Etsy and Amazon Handmade seller policies

What You Need

• Direct experience providing customer service on Etsy and/or Amazon Handmade specifically
• Understanding of how these platforms differ from general e-commerce (tone, seller protections, dispute processes)
• Strong written communication — warm and personal, matching handmade/artisan buyer expectations
• Experience handling platform disputes and claims
• Comfortable managing message volume without response times slipping

A Plus

• Experience with handmade, custom, or made-to-order products specifically
• Familiarity with Etsy's Star Seller program requirements
• Experience with Amazon Handmade's specific policies and case management flow