E-commerce Store Manager

We are looking for an experienced E-commerce Store Manager to manage and optimize our Shopify store end-to-end. This role requires someone who understands the full operational and performance cycle of an online store — from product listings and inventory to analytics, customer experience, and revenue optimization.

The ideal candidate has at least 3 years of hands-on experience managing a Shopify store and can independently oversee store operations while continuously identifying opportunities to improve performance and monetization.

Key Responsibilities

Store Management (360° Ownership)

• Manage the Shopify store’s daily operations.
• Maintain and optimize product listings (titles, descriptions, images, SEO, variants).
• Ensure store structure, collections, and navigation support strong conversion.

Inventory & Operations

• Monitor inventory levels and coordinate restocking.
• Ensure accurate product data, pricing, and availability.
• Identify slow-moving inventory and propose strategies to improve turnover.

Customer Experience & Support

• Oversee customer support workflows (email, chat, returns).
• Improve response times, resolution quality, and customer satisfaction.
• Identify recurring issues and propose operational improvements.

Analytics & Performance Monitoring

• Track and analyze key metrics including:
  • Conversion rate
  • Average order value (AOV)
  • Customer acquisition cost
  • Revenue per visitor
  • Product performance
• Use Shopify analytics, GA4, and other tools to generate insights.

Growth & Monetization

• Identify strengths and weaknesses across the store.
• Propose and implement strategies to maximize monetization, including:
  • Upsells and cross-sells
  • Bundles
  • Pricing adjustments
  • Conversion optimization
  • Funnel improvements
• Collaborate with marketing teams on campaigns and promotions.

Requirements

• 3+ years managing a Shopify store end-to-end
• Strong understanding of:
  • Shopify admin and product management
  • E-commerce analytics and reporting
  • Conversion rate optimization (CRO)
  • Inventory and catalog management
• Experience using tools such as:
  • Shopify Analytics
  • Google Analytics (GA4)
  • Customer support platform (e.g., Zendesk)
• Ability to identify performance bottlenecks and propose data-driven solutions
• Strong organizational and communication skills.