E-commerce Operations Specialist

E-Commerce Operations Assistant (Remote)

A growing e-commerce business selling on Amazon and other marketplaces is hiring an Operations Assistant to keep daily operations running smoothly and records accurate. You'll work closely with the Operations & Supply Chain Manager, starting with recurring tasks and growing into ownership of routine workflows.

What You'll Handle

• Check marketplace accounts daily, watching account health, alerts, and pending actions.
• Track inventory levels, replenishments, and inbound shipments, and compare internal records against marketplace data.
• Answer routine customer inquiries, handle returns, refunds, and replacements within approved limits, and follow cases through to closure.
• Monitor shipments and logistics updates, maintain trackers, and flag delays or discrepancies.
• Maintain purchase order records and follow up with suppliers on updates and documents.
• Keep spreadsheets, trackers, and databases clean, accurate, and consistently formatted.
• Sort and label operational inboxes, track open requests, and follow up on pending items.
• Organize and store files by company standards.
• Maintain task boards, report blockers early, and help document SOPs and suggest improvements.

What We're Looking For

• Experience in at least three areas such as e-commerce operations, virtual assistance, admin support, customer service, marketplace management, inventory or order management, logistics support, or data entry.
• Working knowledge of Google Sheets or Excel, including basic formulas, sorting, and filtering.
• Strong attention to detail, organization, and written and spoken English.
• Ability to read emails, reports, and spreadsheets and decide on routine next steps.
• Reliability, accountability, and a willingness to learn.
• Comfort following SOPs and working independently in a remote setting.

Who Thrives Here
Someone dependable and proactive who spots missing information, follows tasks to completion, and knows when to ask for approval.