Customer Retention Specialist

Our pet grooming business is reaching back out to the customers who have used us before, and we need a confident voice on the phone to do it. You will contact past clients, let them know about our latest offers, and help them get their pet's next appointment on the calendar.

Duties

• Phone previous clients to reconnect and share current offers and new services.
• Answer questions about pricing, services, and availability.
• Handle hesitation and objections politely while keeping conversations positive.
• Schedule appointments for interested clients.
• Keep clear records of each call and any follow-ups needed.

Requirements

• Fluent English with a clear, friendly speaking voice.
• Previous experience working with B2C customers, such as customer service, sales, or retention.
• Comfort making a steady volume of outbound calls.
• Reliable internet connection and a quiet place to work.