Chargeback Prevention Analyst

We're a subscription-based business looking for a Chargeback Prevention Analyst to help reduce disputes before they happen. This role is proactive by design — rather than responding to chargebacks after the fact, you'll be identifying and addressing risk before a transaction ever becomes a dispute.

Responsibilities

• Monitor transactions for fraud or risk indicators before chargebacks occur
• Review and flag at-risk subscriptions or orders proactively
• Analyze patterns in past chargebacks to catch similar risk factors earlier
• Recommend and implement preventive measures, such as clearer billing descriptors, pre-dunning alerts, or added verification steps
• Work with customer support to resolve billing confusion before it turns into a dispute
• Track chargeback rate trends and report on the effectiveness of prevention efforts
• Watch for compromised cards, subscription abuse, or repeat offenders
• Coordinate with payment processors on risk tools and alerts (Verifi, Ethoca, or similar)

Requirements

• Experience with chargeback or dispute management, ideally within a subscription business
• Solid understanding of fraud indicators and risk scoring
• Analytical mindset with the ability to spot patterns in transaction data
• Familiarity with chargeback prevention tools (Verifi, Ethoca, Chargebacks911, or similar)
• Experience working with payment processors such as Stripe or PayPal
• Strong attention to detail