Brand Reputation & Reviews Coordinator
Addison
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This job was closed. The employer is no longer accepting new applications.
Job Description
Purpose of the role
Help protect and strengthen how our brand is perceived online by monitoring reviews, comments, and feedback across different platforms.
What this role focuses on
The main responsibility is keeping track of what customers are saying about the brand and responding when needed. This includes reviewing feedback, identifying potential reputation issues early, and helping improve the overall sentiment around the company.
You will also look for patterns in customer feedback and report insights that help the team improve products, services, or communication.
Typical activities
- Monitoring online reviews and social media comments
- Responding to customer feedback when appropriate
- Flagging negative reviews or potential reputation risks
- Identifying trends in customer sentiment
- Helping improve the overall public perception of the brand
Who this role suits
Someone who is comfortable communicating online, understands how review platforms and social channels work, and can handle both positive and negative feedback professionally.
How to apply
Send a short message explaining any experience you have with review management, customer feedback, or online reputation work. Include examples if you have previously handled brand responses or reputation monitoring.