Bilingual (Spanish) Customer Support Agent

About the Role A US company with a significant Spanish-speaking customer base is hiring a Bilingual Customer Support Agent to handle inquiries in both English and Spanish. Fluency in both languages is required.

Responsibilities

• Handle customer inquiries in English and Spanish across chat, email, or phone
• Translate internal responses or resources for Spanish-speaking customers when needed
• Log every interaction accurately in the support system
• Escalate issues appropriately when they go beyond first-line support
• Maintain a warm, patient tone with customers, especially those already frustrated

Requirements

• Fluent in both English and Spanish, written and spoken
• Prior customer support experience
• Comfortable switching between languages within the same conversation
• Clear, professional communication style
• Reliable internet connection for phone/chat support