Executive Assistant, Virtual AssistantExecutive Assistant, Virtual Assistant

Key Achievements:

Assumed full management of the executive's scheduling, high volume inbox and all client documentation, serving five senior personnel and accelerating external communication response time by 25% Successfully mapped and managed complex domestic travel arrangements (air, accommodation, ground transport) for key personnel and external meetings, consistently achieving a 10% cost-saving target. Drove a 20% increase in team productivity by refining daily administrative procedures, documentation protocols and scheduling for a five person team. Resolved an average of 20+ customer inquiries daily across multiple channels, demonstrating strong independent workflow management and adherence to communication protocols. Standardized and maintained digital repositories for highly sensitive team and client data, ensuring security and optimizing quick retrieval of confidential records

Key Achievements:

Managed service delivery logistics, including scheduling critical client appointments, maintaining a 98% on-time service delivery rate. Successfully guided over 100 potential clients weekly through complex application and submission processes, ensuring a high level of submission accuracy. Developed and formatted professional CV’s for 200+ job-seeking clients, significantly enhancing their application quality and market readiness. Established and maintained a robust, classified office filing system, ensuring quick retrieval of 500+ confidential client records and optimizing document accessibility for the team.