Virtual Assistant, Executive Assistant, CSRVirtual Assistant, Executive Assistant, CSR
Thet
$960
per month
($5/hour)
Profile Description
Detail-oriented and proactive professional with 6+ years of combined experience as an Executive Assistant and Virtual Assistant, supporting executives, managing operations, and delivering high-quality administrative and customer service support. Skilled in calendar and email management, CRM tools, HR administration, data organization, and content creation. Experienced in providing email and chat support for Australian, European, and US clients, consistently meeting performance metrics and earnin...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Design & Creative
E-commerce & Marketplace
Customer Success
Marketing & Growth
Finance & Accounting
Work Experience
Virtual Assistant
The 413 Company (Direct US Client)
Jun 2023 - Sep 2025
Key Achievements:
Calendar and Email management Email scheduling and Text blast Updating websites and other graphic design works Updating Registration sheets, data filing, and making sure the data is up to date Editing videos and posters
Email and Chat Support-CSR
Loctek Ergonomic Philippine Corp
Jun 2021 - Jun 2023
Key Achievements:
Provided high-quality email and chat support for Australian and European e-commerce customers, ensuring prompt resolution of product inquiries and post-sales concerns. Managed and tracked orders, invoices, and account details using Zendesk, Shopify, and Gorgias. Assisted customers with return and refund requests, ensuring compliance with company policies. Monitored and adhered to Service Level Agreements (SLA) for ticket handling and resolution. Key Achievement: Awarded Best Email/Chat Agent (2023) for exceeding customer satisfaction metrics.
Executive Assistant
Myrtle Christian School Inc.
Jun 2015 - May 2021
Key Achievements:
Provided executive support to the Head of School, Principal, and Business Manager, managing schedules, emails, and correspondence. Coordinated appointments, consultations, and follow-ups, ensuring seamless daily operations. Handled document editing, report proofreading, and school-wide administrative tasks. Managed official social media pages and updated web content to maintain an active online presence. Organized and prepared meeting agendas and transcribed minutes for key administrative sessions. Human Resources workload and training/onboarding candidates
Sales Representative
Sutherland Global Services
Mar 2015 - Jun 2015
Key Achievements:
Processed and placed orders for customers over the phone, ensuring accuracy and efficiency. Served as a primary point of contact between the business and consumers, providing product details and assistance. (Seasonal Account)