Virtual Assistant, Executive AssistantVirtual Assistant, Executive Assistant
Sydney
ID Verified$1000
per month
($6/hour)
Profile Description
Results-driven professional with over 12 years of combined experience in account management and training. As an Assistant Account Manager, adept at supporting client accounts, managing communications, and ensuring seamless operational workflows to achieve business goals. Experienced in building strong client relationships, coordinating projects, and delivering solutions that enhance customer satisfaction. As a Trainer, skilled in developing and facilitating engaging training programs, mentoring ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Work Experience
Assistant Account Manager
Pulse Creative
Oct 2024 - Oct 2025
Key Achievements:
Supported account managers in daily client operations and communications. Coordinated project timelines, deliverables, and internal resources to ensure client satisfaction. Prepared reports, presentations, and updates for clients and management. Assisted in managing client accounts, addressing inquiries, and resolving issues promptly. Maintained accurate records of client interactions, contracts, and project progress. Collaborated with cross-functional teams to streamline processes and support business goals.
Communications and Product Trainer
Concentrix
Mar 2020 - Oct 2024
Key Achievements:
Developed and delivered training programs on product knowledge, company processes, and communication skills. Conducted onboarding and upskilling sessions for new and existing employees. Created training materials, guides, and resources to support learning and performance improvement. Monitored trainee progress, provided feedback, and coached individuals to enhance skills. Collaborated with management to identify training needs and implement effective learning solutions.
Customer Service Representative
JP Morgan Chase & Co
Jun 2017 - Feb 2020
Key Achievements:
Assisted clients with account inquiries, transactions, and issue resolution via phone, email, or chat. Provided accurate information on banking products and services to ensure customer satisfaction. Maintained detailed records of customer interactions and followed up on outstanding issues. Collaborated with internal teams to resolve complex client concerns efficiently. Identified opportunities to enhance customer experience and promote relevant services.
CSR -> Trainer
Convergys
Apr 2013 - Apr 2017
Key Achievements:
Provided high-quality customer support, resolving inquiries and issues while maintaining client satisfaction. Developed and delivered training programs for new and existing CSRs on customer service best practices, systems, and product knowledge. Created training materials, manuals, and guides to standardize procedures and improve team performance. Monitored trainee progress, provided feedback, and coached employees to enhance communication and problem-solving skills. Collaborated with management to identify training needs and implement effective learning strategies.