Sophy

Executive/Virtual Assistant and Customer Representative

Sophy

1300/mo
Nairobi, Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I bring 3+ years of high-level administrative expertise as a Personal Assistant, with a core competency in eliminating organizational chaos. I am adept at owning complex calendars, proactively resolving conflicts, and managing high-volume email traffic to ensure the executive’s focus time is protected. My skills include end-to-end travel planning, tracking critical deadlines (investor updates, financial reports), and coordinating multi-stakeholder workflows with contractors and property managers...

Top Skills

BigCommerce · <1 yearBookkeeping · <1 yearCold Email Outreach · <1 yearConversion Rate Optimization · <1 yearEmail Support · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
ZendeskBeginner
Ticket ManagementBeginner
Email SupportBeginner
Technical SupportBeginner

E-commerce & Marketplace

ShopifyBeginner
MagentoBeginner
BigCommerceBeginner
GorgiasBeginner

Finance & Accounting

BookkeepingBeginner

Marketing & Growth

SEO (Technical & Content)Beginner
Conversion Rate OptimizationBeginner
HubSpotBeginner
MailchimpBeginner
Hootsuite/BufferBeginner

Sales & Business Development

Cold Email OutreachBeginner
SalesforceBeginner

Work Experience

Personal Assistant

Lebura Enterprise

Jan 2024 - Sep 2025

Key Achievements:

Managed and owned the executive's complete calendar, proactively resolving scheduling conflicts and optimizing the day to ensure dedicated focus time for high-level tasks. Created and maintained structured documentation (Notion, Trello) and task systems to track critical project milestones and business deadlines, ensuring follow-through and eliminating missed steps. Investor & Partner Communication: Drafted and managed multi-channel communication (email, internal messaging), ensuring clarity, professionalism, and rapid response to urgent inquiries. Conducted daily online research to support business decisions, providing accurate weekly reports and written summaries (achieving 90%+ accuracy). Handled operational and administrative support tasks, demonstrating strong independent judgment in filtering, triaging, and delegating requests

Email SupportTechnical SupportBookkeeping

Sales Associate & CRM Support

Huawei Technologies

Jan 2022 - Dec 2023

Key Achievements:

Managed high-volume customer communication, providing clear, structured written responses for inquiries and follow-ups. Delivered support through advanced CRM tools (Salesforce), logging detailed case notes, documentation, and ensuring compliance with service timelines. Collaborated with cross-functional teams, maintaining structured digital documentation and delivering accurate product guidance

Live Chat SupportBookkeepingEmail SupportTicket ManagementTechnical Support

Quick Stats

Age29 years
English LevelFluent
Other Languages
SwahiliFluent
ID VerificationNot verified

Certifications

ALX Virtual Assistant Program
Digital Marketing & E-commerce
Project Management Essentials
Gorgias, Hubspot & Zendesk basic agent support

Education

Associate's Degree

Kenya Methodist University

2022 - 2024