Medical Virtual AssistantMedical Virtual Assistant

Key Achievements:

Support U.S.-based mental health, functional medicine, and dental providers in all aspects of billing and patient management. • Manage EMR records, patient intake, appointment scheduling, and insurance verifications. • Process and follow up on 80+ insurance claims weekly, achieving a 95% first-pass accuracy rate. • Ensure HIPAA-compliant communication and secure handling of Protected Health Information (PHI). • Communicate with patients by phone, email, and chat regarding billing issues, benefits, and appointment reminders. • Reduced claim rejections by 25% through accurate coding and pre-verification of benefits. • Accelerated reimbursement turnaround time by 30% by streamlining claim submission workflows. • Supported 5+ providers across multiple U.S. states, maintaining accurate EMR data for all encounters.

Key Achievements:

• Managed front-office operations, patient databases, and interdepartmental coordination. • Scheduled patient visits, maintained confidential medical records, and optimized documentation accuracy. • Ensured compliance with hospital policies and confidentiality protocols. • Processed 100+ patient records daily with 99% accuracy. • Improved departmental coordination efficiency by 20% through enhanced data entry workflows.