Team Leader, Account Manager, Virtual AssistantTeam Leader, Account Manager, Virtual Assistant

Key Achievements:

• Led the Philippines Sales Team, driving performance, mentoring staff, and aligning initiatives with global sales and acquisition objectives. • Acquired new traders and investors in the Forex and Crypto markets through targeted marketing and strategic client engagement. • Managed and expanded client portfolios, conducting regular reviews and delivering tailored trading solutions to boost profitability and retention. • Conducted KYC verification and compliance checks to ensure proper onboarding of traders and partners in line with regulatory standards. • Provided real-time client support via live chat and direct communication, resolving inquiries and converting leads into active trading accounts. • Implemented sales-driven marketing campaigns that improved lead conversion rates and strengthened long-term client retention. • Resolved and handled platform issues. • Guided traders on challenge and prop firm rules, including consistency targets, maximum loss limits, reset conditions, and platform-specific guidelines. • Escalated complex cases such as payout concerns, account lockouts, and platform bugs to specialized internal teams while staying updated on platform and market changes.

Key Achievements:

• Delivered administrative and executive support to business owners and professionals across multiple industries. • Managed online content creation, market research, property listings, and customer inquiries. • Managed social media accounts by creating marketing content, analyzing engagement metrics, and running targeted campaigns. • Assisted with go-to-market strategies, digital brand positioning, and customer relationship management. Oversaw property management tasks such as rent schedules, payment tracking, and tenant support.

Key Achievements:

• Managed customer support team for online casino platforms, ensuring efficient operations and high service standards. • Handled client communications and promotional initiatives to increase player engagement and retention. • Built and managed B2B partnerships within the online gaming industry. • Coordinated with operations for seamless execution of marketing campaigns and events. • Oversaw player withdrawals and fund disbursements, ensuring timely and accurate processing. • Conducted KYC checks and documentation verification for players, affiliates, and partners to ensure compliance and prevent fraud.

Key Achievements:

• Assisted casino guests with slot machine operations, payouts, and technical troubleshooting. • Delivered exceptional customer service in a high-pressure, fast-paced gaming environment. • Promoted player engagement by introducing casino promotions and loyalty programs. • Collaborated with floor supervisors and technicians to resolve machine errors and maintain operational efficiency.

Key Achievements:

• Delivered ground handling services including check-in, boarding gate operations, special assistance, and baggage coordination. • Supervised frontline staff during peak flight operations, ensuring smooth turnaround and adherence to strict airline protocols. • Ensured compliance with aviation security and safety regulations while maintaining excellent passenger service. • Resolved passenger complaints, flight irregularities, and service recovery cases with professionalism and empathy. • Coordinated directly with cabin crew, ramp teams, and immigration officers to ensure seamless flight operations.