Rowena

Team Leader, Account Manager, Virtual Assistant

Rowena

1,500/mo
Pasig City, Philippines
Looking for Full-time
8 hours/day
Availability: EU / Asia timezone

Profile Description

I am a results-driven professional with over 10 years of proven experience in sales, client management, and operations across financial services, Forex and Crypto trading, online casinos, aviation, and executive support. I excel at leading teams, mentoring staff, and driving performance while aligning with global business objectives. My expertise includes acquiring and retaining clients, managing portfolios, executing high-impact marketing campaigns, and delivering exceptional customer service. ...

Skills & Expertise

Sales & Business Development

Finance & Accounting

E-commerce & Marketplace

TikTok ShopIntermediate
WordPressIntermediate

Data & Analytics

Content & Writing

ScriptwritingIntermediate
Email CopywritingIntermediate

Work Experience

Team Leader / Head

Land Prime (Forex/Crypto) Keystone Online Solutions Inc.

Jun 2016 - Present

Job Responsibilities:

• Led the Philippines Sales Team, driving performance, mentoring staff, and aligning initiatives with global sales and acquisition objectives. • Acquired new traders and investors in the Forex and Crypto markets through targeted marketing and strategic client engagement. • Managed and expanded client portfolios, conducting regular reviews and delivering tailored trading solutions to boost profitab...

Virtual Assistant | Social Media Manager | Property Manager | Executive Assistant

UBI Holdings

Apr 2022 - Oct 2024

Job Responsibilities:

• Delivered administrative and executive support to business owners and professionals across multiple industries. • Managed online content creation, market research, property listings, and customer inquiries. • Managed social media accounts by creating marketing content, analyzing engagement metrics, and running targeted campaigns. • Assisted with go-to-market strategies, digital brand positioning...

Sales Team Leader / Director

Betgo / 9Wins Keystone Online Solutions Inc.

Jun 2022 - Feb 2024

Job Responsibilities:

• Managed customer support team for online casino platforms, ensuring efficient operations and high service standards. • Handled client communications and promotional initiatives to increase player engagement and retention. • Built and managed B2B partnerships within the online gaming industry. • Coordinated with operations for seamless execution of marketing campaigns and events. • Oversaw player...

Slot Attendant

Newport World Resorts (formerly Resorts World Manila)

Nov 2013 - Apr 2015

Job Responsibilities:

• Assisted casino guests with slot machine operations, payouts, and technical troubleshooting. • Delivered exceptional customer service in a high-pressure, fast-paced gaming environment. • Promoted player engagement by introducing casino promotions and loyalty programs. • Collaborated with floor supervisors and technicians to resolve machine errors and maintain operational efficiency.

Passenger Service Agent Assistant Supervisor | Passenger Service Agent

MIASCOR Aviation Services – Saudi Arabian Airlines

Jun 2011 - Aug 2013

Job Responsibilities:

• Delivered ground handling services including check-in, boarding gate operations, special assistance, and baggage coordination. • Supervised frontline staff during peak flight operations, ensuring smooth turnaround and adherence to strict airline protocols. • Ensured compliance with aviation security and safety regulations while maintaining excellent passenger service. • Resolved passenger compla...

Quick Stats

Age35 years
GenderFemale
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationNot verified
Portfolio
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Education

Bachelor's Degree

Centro Escolar University

2007 - 2011