Operations Manager, Administrator, Account ManagerOperations Manager, Administrator, Account Manager

Key Achievements:

• Regularly checking on properties and working with contractors and service providers to handle any necessary repairs, maintenance, and renovations. • Gathering rent payments, keeping precise financial records, and sending regular financial updates to property owners. • Evaluating and choosing tenants, drafting lease agreements, and effectively responding to tenant questions, complaints, and disputes. • Keeping organized and current records of leases, inspections, maintenance, and financial transactions. • Creating marketing plans and listings to draw in tenants and reduce property vacancies. • Making sure all property operations and leases follow housing laws, and handle evictions and legal notices appropriately.

Key Achievements:

• I managed a portfolio of 112 key accounts, contributing to a 25% increase in annual revenue. • I implemented key account management strategies that reduced churn rate by 15% within the first year. • I ensured weekly estimates for stores were met 100% in pairs and turnover and also contributed to the profitability of each store by increasing the volume of products that were sold within the category, and improved the speed of inventory turnover within the category.

Key Achievements:

• I managed and motivated sales personnel and increased company’s profits. Here, I wrote reports for senior managers, assessed sales performance and designed sales and marketing strategies. In this role I successfully expanded market share by 25% through strategic sale initiatives. I also devised and facilitated multiple training programs to increase technical knowledge and sales skills of team members.