Virtual Assistant | Social Media Manager | CSRVirtual Assistant | Social Media Manager | CSR

Key Achievements:

• Responded to high-volume customer inquiries via chat, email, and phone for an e-commerce business, providing professional and timely assistance. • Handled product questions, order updates, shipping inquiries, and troubleshooting requests while maintaining accuracy and data privacy. • Managed and documented detailed records of customer interactions, order tracking, and issue resolutions in the CRM. • Addressed and resolved complaints efficiently, including chargeback disputes and shipping-related concerns, ensuring customer satisfaction. • Communicated with suppliers and internal teams to resolve fulfillment issues and improve order processing. • Identified recurring customer concerns and suggested process improvements to enhance workflow and overall customer experience. • Maintained high-quality support while handling multiple inquiries simultaneously, meeting daily performance targets.

Key Achievements:

• Conducted outbound calls, email communication, and follow-ups to schedule qualified appointments for the sales team. • Ensured accurate lead information and consistent CRM updates for smooth sales coordination. • Improved conversion rates by building rapport and providing clear, persuasive communication. • Managed high-volume outreach while maintaining professionalism, efficiency, and daily target performance.