Customer Service RepresentativeCustomer Service Representative
Rachel
ID Verified$840
per month
($5/hour)
Profile Description
Customer service representative with friendly, professional communication. Experienced in handling customer complaints and inquiries. Skilled in conflict resolution and maintaining positive attitude. Proficient in CRM systems and support tools. Strong empathy understanding customer needs. Passionate about customer satisfaction.
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Work Experience
Customer Service Rep
TDCX
Mar 2021 - Nov 2024
Key Achievements:
Handled customer calls and emails resolving issues efficiently. Maintained customer satisfaction score of 4.6/5 through excellent service. De-escalated angry customers turning negative experiences positive. Processed refunds, exchanges, and account updates. Documented interactions in CRM providing detailed notes.
Quick Stats
Certifications
Education
Bachelor of Science in Communication
University of Cebu
2017 - 2021